Shipping & Returns

Questions before ordering? Email kellypetersart@gmail.com. I’m happy to provide additional photos, videos and sizing guidance to help you choose.

Original Paintings

Regional delivery in Colorado is included for free. Free pickup at my Aspen studio is available by appointment.

For shipping outside Colorado, please email me before purchasing to discuss shipping options and receive a quote. Shipping outside Colorado is not automatically free. The shipping method, cost and any coverage arrangements will be confirmed before shipment.

Canvas Reproductions

Canvas reproductions are made to order. Shipping is included within the contiguous 48 U.S. states. For Alaska, Hawaii or international orders, please email before purchasing for a shipping quote. See your product listing for the current production and shipping estimate. Transit times vary by destination.

Returns & Exchanges

Original paintings and made-to-order reproductions are final sale for changes of mind. Returns and exchanges are not offered because a piece does not suit your space, so please review the dimensions, materials and framing details before ordering. Colors may vary between screens; additional images and videos are available on request.

This does not apply to damaged, defective or incorrect orders, or limit any rights provided by applicable law.

Cancellations & Shipping Delays

Please email cancellation requests within 24 hours of placing your order, including your order number. A cancellation can be accepted if an original has not shipped or reproduction production has not begun. Once shipping or production has started, change-of-mind cancellations cannot be guaranteed.

If I cannot ship within the promised timeframe, I will contact you with an updated estimate and the option to accept the delay or cancel the unshipped order for a refund. If I cannot fulfill an order, I will issue a full refund.

Damage, Defects & Incorrect Orders

If your artwork arrives damaged, please email as soon as possible, ideally within 48 hours of delivery. Include your order number and clear photographs of the artwork, outer box, shipping label and packing materials.

Please keep all packaging and do not return the artwork until we have discussed next steps. Prompt reporting helps with assessment and any shipping claim; the 48-hour request does not remove any rights provided by law.

I will work with you to assess the issue and arrange an appropriate resolution, which may include an agreed professional repair, a replacement reproduction or a refund. If the wrong item, size or framing option was sent, I will arrange the correction at no additional cost to you.

Commissions

Commissioned artwork is governed by the separate commission agreement, including its deposit, cancellation and delivery terms.

For any order questions, contact kellypetersart@gmail.com.